FAQs

Frequently Asked Questions

1. Where do you ship?

We currently ship to:

  • United States

  • Spain

We may expand shipping to additional countries in the future.

2. How long does shipping take?

Spain

Estimated delivery time:

  • 4–10 business days (Monday–Saturday)

United States

Estimated delivery time:

  • 6–15 business days (Monday–Saturday)

Delivery times may vary during holidays, high-demand periods, or due to carrier delays.

3. How much is shipping?

Spain

  • Standard Shipping: $3.99

United States

  • Standard Shipping: $9.99

Shipping costs are displayed during checkout before payment is completed.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

5. What payment methods do you accept?

We accept major payment methods including:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Diners Club
    • JCB
    • Maestro

All payments are processed securely.

6. What is your return policy?

We offer a 30-day return policy for eligible items.

To request a return, please contact us through email at:

📧 contact@colchoneriastorres.com

7. Are there any return or restocking fees?

No.

We do not charge:

  • Restocking fees

  • Return processing fees

8. How long does it take to receive a refund?

Approved refunds are usually processed within:

  • 7 business days (Monday–Saturday)

Refunds are sent back to the original payment method used during purchase.

9. What if my order arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the issue.

We will review the case and help provide a replacement or refund where applicable.

10. Can I cancel or change my order?

If your order has not yet been processed or shipped, we may be able to update or cancel it.

Please contact us immediately after placing your order.

11. Do you offer customer support?

Yes. Our customer support team is available during business hours.

CUSTOMER SUPPORT

📧 contact@colchoneriastorres.com
📞 +34 916 63 96 72
📍 C. Real, 13, 28703 San Sebastián de los Reyes, Madrid, Spain
🕒 Business Hours: Monday – Saturday| 10:00 AM – 8:30 PM