Refund policy

Last Updated: May 17, 2026

At Colchonerias Torres, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.

Countries We Ship To

We currently accept returns from customers located in:

  • United States
  • Spain

Return Window

Customers may request a return within:

30 days of receiving the order

Return Conditions

To qualify for a return, items must:

  • Be unused, unwashed, and in original condition
  • Include original packaging whenever possible
  • Be free from stains, odors, damage, or signs of misuse
  • Be returned within the approved return timeframe

How to Request a Return

To start a return, please contact our support team by email within 30 days of delivery.

Contact Information

Customer Support

📧 contact@colchoneriastorres.com
📞 +34 916 63 96 72
📍 C. Real, 13, 28703 San Sebastián de los Reyes, Madrid, Spain

Business Hours

Monday – Saturday
10:00 AM – 8:30 PM

Please include the following information in your email:

  • Order number
  • Product name
  • Reason for the return
  • Photos of the item if it arrived damaged, defective, or incorrect

Once approved, our team will provide detailed return instructions.

Return Costs

  • No restocking fees
  • No hidden processing fees
  • Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect

Refund Processing

After the returned item is received and inspected, refunds are typically processed within:

7 business days (Monday–Saturday)

Approved refunds will be issued to the original payment method used during checkout.

Please note that depending on your bank or payment provider, additional processing time may apply before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Our support team will review the issue and, when applicable, provide:

  • A replacement
  • A partial refund
  • A full refund

Non-Returnable Items

The following items are not eligible for return:

  • Products showing signs of misuse or intentional damage
  • Items returned after the 30-day return period
  • Personalized or custom-made items (if applicable)
  • Hygiene-sensitive items that have been opened or used (if applicable)

Order Cancellation

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Need Help?

If you have any questions about returns, refunds, or your order, please contact our customer support team and we’ll be happy to assist you.