Last Updated: May 17, 2026

At Colchonerias Torres, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Colchonerias Torres is an online home comfort and furniture retailer operating in the United States and Spain.

Contact Information

📧 contact@colchoneriastorres.com
📞 +34 916 63 96 72
📍 C. Real, 13, 28703 San Sebastián de los Reyes, Madrid, Spain

Business Hours

Monday – Saturday
10:00 AM – 8:30 PM

2. Information We Collect

We may collect personal and technical information when you interact with our website, including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction information
• Purchase history
• Account login details
• Device, browser, and IP address information
• Website activity and browsing behavior
• Customer support communications

3. How We Collect Information

Information may be collected when you:

• Place an order
• Create an account
• Subscribe to marketing emails
• Contact customer support
• Browse or interact with our website
• Accept cookies or tracking technologies

We may also receive information from trusted third-party services such as payment processors, analytics providers, and advertising partners.

4. How We Use Your Information

We use collected information to:

• Process and deliver orders
• Provide customer support
• Improve website performance and user experience
• Send shipping updates and order confirmations
• Detect fraud or unauthorized activity
• Personalize product recommendations and advertising
• Comply with legal and regulatory obligations

Where required by applicable laws, we process data based on:

• Your consent
• Contractual necessity
• Legitimate business interests
• Legal compliance obligations

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Remember your preferences
• Save items in your shopping cart
• Analyze website traffic and performance
• Deliver personalized advertising and content

You can control or disable cookies through your browser settings at any time.

Some third-party services may also use cookies or tracking technologies subject to their own privacy policies.

6. Sharing of Information

We do not sell your personal information.

However, we may share limited information with trusted third parties when necessary to operate our business, including:

• Payment processing providers
• Shipping and logistics partners
• Website hosting and eCommerce platforms
• Marketing and analytics providers
• Fraud prevention and security services
• Government or legal authorities when legally required

These providers are expected to process information securely and in accordance with applicable privacy laws.

7. Payment Security

Transactions on our website are processed through secure third-party payment providers.

Payment information is encrypted and handled using industry-standard security measures designed to protect your financial data.

We do not store complete payment card details on our servers.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, including GDPR and certain U.S. state privacy laws, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to certain processing activities
• Withdraw marketing consent at any time
• Request a copy of your stored information

To submit a privacy-related request, contact us at:

📧 contact@colchoneriastorres.com

9. Marketing Communications

You may unsubscribe from promotional emails or marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails
• Contacting our support team directly

We respect your communication preferences and consent choices.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes and enforce agreements

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards to help protect your information from unauthorized access, misuse, disclosure, or loss.

While we work to protect your data, no online platform or transmission method can guarantee absolute security.

12. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age.

We do not knowingly collect personal information from children.

13. International Data Transfers

Your information may be processed or stored in countries outside your place of residence, including countries where privacy laws may differ.

Where required, we apply appropriate safeguards for international data transfers.

14. Third-Party Services

Our website may contain links or integrations with third-party services, including payment providers, analytics tools, and social media platforms.

We are not responsible for the privacy practices of third-party websites or services.

15. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

CUSTOMER SUPPORT

📧 contact@colchoneriastorres.com
📞 +34 916 63 96 72
📍 C. Real, 13, 28703 San Sebastián de los Reyes, Madrid, Spain
🕒 Monday – Saturday | 10:00 AM – 8:30 PM