Terms of service

Terms of Service

Last Updated: May 17 2026

Welcome to Colchonerias Torres. Throughout these Terms, the words “we”, “our”, and “us” refer to Colchonerias Torres. By accessing our website or purchasing from our store, you agree to comply with and be bound by the following Terms of Service.

These Terms apply to all visitors, customers, and users of our Services.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission to allow minor dependents to use this website under your supervision.

You agree not to use our products or Services for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

Colchonerias Torres offers home comfort and furniture products including sofas, mattresses, bedding, and related home essentials.

We make every effort to display product colors, textures, and details as accurately as possible. However, actual product appearance may vary slightly depending on device screens, lighting, and production differences.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit product quantities
  • Change product pricing without prior notice

3. Orders & Payments

When placing an order, you agree that all information provided is accurate and complete.

Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including cases involving pricing errors, suspected fraud, or unavailable inventory.

Payments are processed securely through trusted third-party payment providers.

4. Pricing Information

All prices listed on our website are displayed in the applicable currency and may change without prior notice.

Shipping fees, taxes, or additional charges may apply during checkout depending on your location.

We are not responsible for pricing inaccuracies caused by technical or system errors.

5. Shipping & Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by:

  • Courier services
  • Customs procedures
  • Weather conditions
  • Carrier disruptions
  • Events beyond our control

Risk of loss transfers to the customer once the order has been handed to the shipping carrier.

6. Returns & Refunds

Returns and refunds are handled according to our Refund Policy.

Products must generally be returned unused and in original condition unless otherwise stated.

We reserve the right to deny returns that do not meet our return requirements.

7. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Branding materials

are the property of Colchonerias Torres or its content providers and may not be copied, reproduced, or used without written permission.

Unauthorized use of our content may violate intellectual property laws.

8. Third-Party Services

Our website may contain links or integrations with third-party services or websites.

We are not responsible for the content, policies, or practices of any third-party platform.

Use of third-party services is at your own discretion and risk.

9. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our Services, you acknowledge that your information may be collected and processed in accordance with our Privacy Policy.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload harmful code or malware
  • Copy or exploit website content without permission
  • Submit false or misleading information

We reserve the right to suspend or terminate access to users who violate these Terms.

11. Disclaimer of Warranties

All products and Services are provided “as available” and “as is” without guarantees of uninterrupted or error-free operation.

To the fullest extent permitted by law, Colchonerias Torres disclaims all warranties, express or implied.

12. Limitation of Liability

Colchonerias Torres shall not be liable for indirect, incidental, or consequential damages arising from:

  • Product use
  • Delivery delays
  • Website interruptions
  • Technical errors
  • Third-party services

Our maximum liability shall not exceed the amount paid for the purchased product.

13. Indemnification

You agree to indemnify and hold harmless Colchonerias Torres and its affiliates, employees, and service providers from any claims, damages, or expenses resulting from your misuse of the website or violation of these Terms.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes indicates acceptance of those updates.

15. Governing Law

These Terms shall be governed and interpreted under the applicable laws of Spain.

Any disputes arising from the use of our Services shall be subject to the jurisdiction of the courts located in Madrid, Spain.

16. Contact Information

CUSTOMER SUPPORT

📧 contact@colchoneriastorres.com
📞 +34 916 63 96 72
📍 C. Real, 13, 28703 San Sebastián de los Reyes, Madrid, Spain
🕒 Business Hours: Monday – Saturday| 10:00 AM – 8:30 PM