Shipping policy

Shipping Policy

Last Updated: May 17 2026

At Colchonerias Torres, we are committed to delivering your orders safely and efficiently. Please review our shipping information below before placing an order.

Shipping Locations

We currently ship to:

  • United States
  • Spain

Additional regions may become available in the future.

Order Cut-Off Time

Orders placed before 5:00 PM (Central European Time – CET), Monday through Saturday, will begin processing on the same business day.

Orders placed after the cut-off time, on Sundays, or on public holidays will begin processing on the next business day.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Saturday) after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Transit Time

Once shipped, estimated transit times are:

Spain

  • Transit Time: 3–7 business days (Monday–Saturday)

United States

  • Transit Time: 5–12 business days (Monday–Saturday)

Please note that transit times are estimates and may vary due to carrier operations, weather conditions, customs clearance, or other unforeseen circumstances.

Estimated Delivery Times

United States

  • Estimated delivery: 6–15 business days (Monday–Saturday)

Spain

  • Estimated delivery: 4–10 business days (Monday–Saturday)

Delivery times may vary depending on product availability, weather conditions, shipping carrier delays, or customs processing.

Shipping Cost

Spain

  • Standard Shipping: $3.99
  • Delivery Time: 4–10 Business Days (Mon–Sat)

United States

  • Standard Shipping: $9.99
  • Delivery Time: 6–15 Business Days (Mon–Sat)

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

Delays & Exceptions

While we aim to deliver all orders on time, delays may occasionally occur due to:

  • High order volume
  • Carrier disruptions
  • Severe weather conditions
  • Customs procedures
  • Incorrect shipping information

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Colchonerias Torres is not responsible for packages delayed, lost, or returned because of incorrect or incomplete address information.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us as soon as possible at:

📧 contact@colchoneriastorres.com

We will do our best to assist you and work with the shipping carrier to help resolve the issue.

CUSTOMER SUPPORT

📧 contact@colchoneriastorres.com
📞 +34 916 63 96 72
📍 C. Real, 13, 28703 San Sebastián de los Reyes, Madrid, Spain
🕒 Business Hours: Monday – Saturday| 10:00 AM – 8:30 PM